Refuel information

Welcome to vittoriocitro.it, the official website owned by Vittorio Citro Srl Below you will find our policies regarding returns and refunds. We invite you to read this information carefully before making a purchase.

Return Policy

  • Return Period: We accept returns within 14 days from the date of receipt of the order.
  • Return Shipping: Return shipping is free.
  • Restocking Fees: Not We do not charge any restocking fees.
  • Exclusions: Returns are not accepted for final promotion items.

Items Exempt from Return

Some types of goods cannot be returned. This includes:

  • Perishable goods: food, flowers.
  • Publications: newspapers, magazines.
  • Perfumes: personal and room fragrances (Perfumes cannot be returned).
  • Cosmetics & Body Care: body care products, products belonging to the category Intimate and Beauty.
  • Gift Cards.
  • Downloadable Software: downloadable software products.
  • Articles for Health and Personal: some specific articles for health and personal care.

Procedure for Making a Return

To make a return, follow the guided procedure at the following link:

🔗 Procedure Of Made Victor Citrus

  • It is necessary to provide a order number and email address.
  • Do not send your purchase directly from the manufacturer.
  • Follow all the steps in the form: Procedure Of Made Victor Citrus
  • No other return method will be taken into consideration (sending email, contact via social channels or whatsapp)
  • Upon completion of the procedure you will receive an email with the return instructions.  

Important Notes

  • Shipping Responsibility: The return shipping is at the expense of thebuyer; in case of loss of the package, the refund Not will be carried out.
  • Product Conditions: If the packaging, thelabel or any part of the product that is found damaged, the refund Not will be carried out.
  • Return Times: Return processing times may vary. vary.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and theapproval or rejection of the refund.

  • Refund Method:
    • If approved, the refund will be automatically made to your credit card or on the original payment method within a certain period of time.
    • For the cash on delivery, the refund will be made via bank transfer. This procedure may take up to 14 days from the date of return approval.

Late or Missing Refunds

If you have not yet received your refund:

  1. Check your bank account again.
  2. Contact us your credit card company; it may take some time for your refund to be officially posted.
  3. Contact us your bank; there is often a processing time before the refund is visible.

Non-Refundable Expenses

  • The Initial shipping costs are not refundable.
  • Additional costs such as cash on delivery, gift kits, special requests, tips and additional services Not will be refunded.

International Returns

For returns made from territories different from the Italian one, we may retain a sum as a contribution to the Return costs incurred.

Contacts

For more information about our returns and refunds policy, please contact us at: info@vittoriocitro.com

 

Thank you for choosing Vittorio Citro Srl We are committed to offering you the best possible experience.